Jet2 pays girl, 12, 'five-figure' sum over Gran Canaria incident

A young girl who was injured after crashing through a glass balcony door at a Canary Islands resort has received a payout. Hudgell Solicitors pursued legal action against Jet2 on behalf of Mya Mullin's family from the West Midlands.

She was just five years old when she sustained deep cuts and permanent scarring in the 2018 accident on Gran Canaria.

The solicitors argued that the door did not comply with Spanish safety regulations and accused Jet2 of neglecting its duty of care to the holidaymakers.

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While Jet2 did not accept responsibility, it opted for an out-of-court settlement, paying "five-figure" compensation to now 12-year-old Mya, according to the law firm.

The Mullins were enjoying a package holiday provided by Jet2 at the Hotel Lago Taurito when Mya mistakenly ran into the closed sliding glass door of their apartment terrace.

Her father, Neil Mullin, recounted the harrowing moment: "I heard the bang" and then saw Mya "still in the door with glass stuck in her, screaming."

He described the ordeal: "Seeing my child stuck there with the glass embedded and then holding her stomach wound together for about 30 minutes until the ambulance arrived, it really affected all of us.

"It was just neglect. You book a holiday for your family and you expect a room that is safe for you and your children, but it didn't look like any recent safety checks had been done. I think Jet2 failed their customers."

Mr Mullin stated that taking legal action against Jet2 "wasn't about the money", but rather an effort to hold the company accountable for providing accommodation that was "a death trap".

Mya had to be rushed to a hospital in Las Palmas for surgery on her stomach and leg injuries.

Anne Thomson, a specialist in travel accidents at Hudgell Solicitors, said: "Package holiday tour operators have a duty of care to their customers no matter where in the world you travel.

"They are responsible for ensuring your safety at your accommodation and that the facilities and services provided meet a satisfactory standard so they are safe. In this case we argued that they had failed."

A representative for Jet2 said: "We can confirm that we have reached a settlement in relation to an incident which occurred in 2018. The health and safety of our customers is extremely important to us and we would like to reiterate how sorry we are about this incident."